Privacy Policy

1. About GyaanKool Research Labs

GyaanKool Research Labs Pvt. Ltd. is an innovation-driven organization working across three domains:

• Education (GetSkilled) – an all-in-one upskilling and career development platform.
• Agriculture (AgriSol) – focuses on AI-based nutrient farming and agri-devices for sustainable food production.
• Healthcare – builds AI-powered systems for early diagnosis, preventive care, and disease management.

We collect and use data responsibly to improve our services and enhance user experiences.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

When you register, make a purchase, or contact us, we may collect details such as:

• Full Name
• Email Address
• Phone Number
• Postal Address
• Educational or Professional Details (for GetSkilled users)
• Payment Information (processed securely via third-party payment gateways)

b. Non-Personal & Technical Data

We may automatically collect data such as:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Pages Visited, Click Patterns, and Duration of Visit
• Referring Website or URL

c. Sensitive Personal Data (Healthcare Users)

If you use our healthcare tools, we may collect optional data such as:

• Basic health or wellness parameters (e.g., age, weight, general habits)

This data is collected only with your explicit consent and used solely for informational or research purposes.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services and platforms.
• Process registrations, payments, and course enrollments.
• Deliver personalized recommendations and content.
• Send updates about courses, services, offers, and newsletters.
• Support research, analytics, and product development.
• Ensure platform security, fraud detection, and compliance with legal obligations.
• Respond to inquiries, feedback, or customer support requests.

4. Legal Basis for Processing (For GDPR Compliance)

We process your data based on:

• Your consent, when you voluntarily provide information.
• Contractual necessity, to fulfill your registration or purchase.
• Legal obligation, where required by applicable law.
• Legitimate interest, to improve and market our services.

5. Information Sharing and Disclosure

We respect your data and never sell or rent personal information. However, we may share information in the following cases:

• With trusted third-party partners for payment processing, analytics, or hosting.
• With academic or research institutions for non-identifiable, aggregated data analysis.
• To comply with legal or regulatory obligations, or respond to lawful government requests.
• In connection with mergers, acquisitions, or business transfers (with prior notice).

All partners are bound by confidentiality and data protection agreements.

6. Cookies and Tracking Technologies

Our Platforms use cookies and similar technologies to:

• Enhance user experience and website functionality.
• Analyze usage patterns and improve performance.
• Personalize content and marketing communication.

You can control cookies through your browser settings. However, disabling them may limit some features of our website.

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce agreements.

After this period, your data is securely deleted or anonymized.

8. Data Security

We implement robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, SSL certificates, and limited access control. However, while we strive for complete security, no system can guarantee absolute protection.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Right to Access: Request a copy of the data we hold about you.
• Right to Correction: Request corrections to inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal information ("Right to be Forgotten").
• Right to Withdraw Consent: Withdraw consent at any time, affecting future data use.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at gyaankool@gmail.com.

10. Children's Privacy

Our services are intended for individuals aged 16 years and above. We do not knowingly collect data from minors. If we become aware that we have collected personal data from a child without consent, we will delete it immediately.

11. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of external sites. We recommend reviewing their privacy policies before sharing personal information.

12. International Data Transfers

If you access our services from outside India, please note that your data may be transferred to and processed in India, where our servers are located. By using our Platforms, you consent to such data transfers in accordance with this Policy.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted with an updated "Effective Date". Your continued use of our Platforms signifies acceptance of these changes.

14. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

15. Acknowledgment

By continuing to use our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Refund & Cancellation Policy

Effective Date: November 5, 2025

At GyaanKool Research Labs Pvt. Ltd., we value your trust and strive to deliver innovative, high-quality products and learning experiences across Education, Agriculture, and Healthcare. This Refund & Cancellation Policy explains the conditions under which refunds, returns, and cancellations are processed for all our divisions and online platforms.

1. General Policy Overview

This policy applies to all customers who:

• Purchase courses, services, or subscriptions on GetSkilled
• Purchase agricultural products or devices from AgriSol
• Use diagnostic, wellness, or healthcare-related tools offered by our Healthcare Division

By making a purchase on our website or platforms, you agree to the terms outlined below.

2. GetSkilled (Education & Upskilling Platform)

a. Course Enrollment & Access

Once you enroll in a course or program, you receive instant access (welcome letter) to learning content, live sessions, and community features. Hence, refunds are not applicable after course access has been granted.

b. Eligibility for Refunds

Refunds will be processed only if:

• You have paid for a course but did not receive access due to a technical or system error.
• You were charged multiple times for the same transaction.

c. Refund Timeline

• Eligible refund requests must be made within 2 days of purchase.
• Approved refunds will be processed within 30–45 business days to your original payment method.

d. Course Cancellations

GyaanKool reserves the right to cancel or reschedule a course or batch. In such cases, learners do not have will to choose between a full refund or free transfer to the next batch.

e. Subscription Plans

For GetSkilled subscription-based services:

• Users can cancel renewals anytime before the next billing cycle.
• Partial-period refunds are not provided once a subscription is active.

3. AgriSol (Agriculture & Nutrition Division)

a. Product Orders

AgriSol products — including nutritional mixes, fortified foods, and agri-devices — are manufactured and shipped with strict quality control.

b. Returns & Replacement

Returns or replacements are eligible only if:

• You received a damaged or defective product,
• The wrong item was shipped, or
• The product expired before delivery.

To request a replacement:

• Contact us within 3 days of delivery at gyaankool@gmail.com
• Provide your order ID, proof of purchase, and clear photos of the issue.

c. Non-Returnable Products

The following are non-returnable for safety and hygiene reasons:

• Opened or partially used food/nutritional products
• Customized agri-devices or prototypes
• Samples or trial kits

d. Refund Timeline

Once a return is approved:

• Refunds are initiated within 30–45 business days after we receive and verify the returned item.
• Refunds will be credited to your original payment method.

4. Healthcare Division (AI-Based Diagnostic Tools & Solutions)

a. Service Usage

Our healthcare platforms provide AI-based wellness insights, risk analysis, and preventive suggestions. These are digital tools, hence non-refundable once used or accessed.

b. Eligibility for Refund

Refunds are possible only if:

• A technical issue prevented access to purchased diagnostic tools or premium reports.
• A duplicate payment was made unintentionally.

c. Medical Disclaimer

Our healthcare tools are not a substitute for professional medical diagnosis or treatment. Refunds will not be issued based on dissatisfaction with health insights or outcomes.

5. Order Cancellations

Before Processing

Orders for products or services can be cancelled within 2 hours of purchase, provided they have not yet been processed or accessed. Cancellations after fulfillment, shipment, or access activation are not permitted.

After Processing

Once a digital service (e.g., course or diagnostic tool) is delivered or an item is shipped, cancellations cannot be accepted.

6. Refund Processing Time

• Refunds (if approved) will be initiated within 30–45 working days.
• Processing time may vary depending on your payment provider or bank.

7. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our support team at:

8. Exceptions & Special Cases

Refunds or cancellations may not be granted if:

• The issue arises due to customer error or misuse.
• The product/service has been substantially consumed, accessed, or downloaded.
• The refund request is raised beyond the allowed window.

9. Modification of Policy

GyaanKool Research Labs Pvt. Ltd. reserves the right to update, modify, or revise this policy at any time. All changes will be posted on this page with a revised "Effective Date." Your continued use of our platforms implies acceptance of such changes.

10. Contact Us

For questions or clarifications about this policy, please contact:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.